Shipping policy

Shipping Policy

Processing time

Orders are processed and dispatched within 1–2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.

Shipping rates

Shipping is calculated at checkout based on your delivery address and the carrier's live rates, so you'll always see the exact cost before paying. We dispatch via Australia Post.

Domestic delivery (Australia)

Estimated delivery is 2–7 business days after dispatch, depending on your location and the service selected at checkout. Remote and regional areas may take longer.

International delivery

We ship worldwide. Estimated delivery is 7–21 business days after dispatch, depending on the destination and local customs processing.

Customs, duties and taxes (international orders)

Prices shown are in Australian dollars and do not include any import duties, taxes, or customs charges levied by the destination country. Where these apply, they are the responsibility of the customer and are payable on top of the order and shipping cost. We're unable to predict or control these charges — please check your country's thresholds before ordering.

Tracking

All orders are sent with tracking. If you haven't received tracking details within [INSERT — e.g. 3] business days of ordering, contact us at miniprotectivescreens@gmail.com.

Delays

Delivery times are estimates and are not guaranteed. Once an order is handed to Australia Post, transit times are outside our control, and we're not responsible for delays caused by the carrier, customs processing, or events beyond our control. This does not affect your rights under the Australian Consumer Law.

Lost or damaged parcels

If your order arrives damaged, or hasn't arrived within a reasonable time, contact us at miniprotectivescreens@gmail.com and we'll help track it down and make it right. Your rights under the Australian Consumer Law apply in full.

Incorrect addresses

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly, though we'll do what we can to help if you contact us quickly.

Contact

Questions about shipping? Email miniprotectivescreens@gmail.com.