Refund policy

Returns & Refunds

At MiniShield Pro, we want you to be confident in your purchase. This policy sets out your options if something isn't right, alongside the rights you have under the Australian Consumer Law.

Faulty, Damaged, or Not as Described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, is damaged in transit, or is not as described, you are entitled to a replacement or a refund.

Please contact us within a reasonable time at miniprotectivescreens@gmail.com with your order number and a photo showing the issue. Where an item is confirmed to be faulty, we cover the cost of return postage, or we may arrange a refund or replacement without requiring the item to be returned. This applies to all customers, both within Australia and internationally.

30-Day Change-of-Mind Guarantee

In addition to your legal rights, we offer a 30-day money-back guarantee if you simply change your mind. To qualify, the item must be unused, unopened, and in its original condition with the seal intact. Because this product is a screen protector, it cannot be returned once it has been applied or its packaging seal has been broken.

For change-of-mind returns, return postage is at your own cost, and we will refund the price of the item. Original shipping charges are not refundable. Please contact us within 30 days of delivery to arrange your return.

12-Month Warranty

Our products are covered by a 12-month warranty against manufacturing and material defects. If the protector fails due to such a defect within this period, we will replace it. This warranty is offered in addition to, and does not limit, your rights under the Australian Consumer Law.

How to Start a Return

Email us at miniprotectivescreens@gmail.com with your order number, and for faulty items, a photo of the issue. We will respond with the next steps and, where applicable, provide the return address. Please do not send any items back before contacting us, as returns sent without prior arrangement may not be able to be processed.

Refund Processing

Once your return is received and inspected, or your claim is confirmed, approved refunds are issued to your original payment method. Please allow a reasonable time for your bank or payment provider to process the refund.